Conservatory Roof Insulation Limited Privacy Policy

The type of personal information we collect

We currently collect and process the following information:

• contact information including address and email address
• contact/communication preferences
• information related to your use of the website
• payment information where required

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Generation of a quote for your conservatory insulation
• Arranging fulfilment of a successful quote prior to commencing work

We use the information that you have given us in order to:

• Produce quotations
• Process orders
• Manage your account
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information relevant to you, using the email address which you have provided. If you have ‘opted in’ and given consent for this or there is a ‘legitimate interest’.

Note: We do not share this information with other individuals or organisations

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• (a) Your consent. You are able to remove your consent at any time. You can do this by contacting us on the contact details provided above
• (b) Where we have a contractual obligation e.g. with regards to warrantees
• (c) Where there is a legitimate interest e.g. to keep customers or prospects aware of developments that we believe will be of interest.

How we store your personal information

Your information is securely stored at our office location and cloud storage backup for safety.

We keep your personal contact details for up to 5 years (dependent on warranty/guarantee obligations. We will then dispose your information by by clearing records from our contact management software.

Under data protection law, you have rights including:

Your information is securely stored at our office location and cloud storage backup for safety.

We keep your personal contact details for up to 5 years (dependent on warranty/guarantee obligations. We will then dispose your information by by clearing records from our contact management software.

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us Conservatory Roof Insulation Limited, 89 Forest Drive, Lytham Saint Annes, FY8 4PS if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

You can also complain to the ICO if you are unhappy with how we have used your data.

Helpline: 0303 123 1113

ICO website: https://www.ico.org.uk